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Send MessageClean on Demand is a Singapore-based housekeeping and cleaning service platform that allows customers to book services through our website or mobile application.
We provide services for homes, offices, and selected commercial spaces, including one-time cleaning, moving in/out cleaning, spring cleaning, curtain cleaning, office cleaning, kitchen appliance cleaning, sofa cleaning, mattress cleaning, floor cleaning, disinfection services, and other selected services available through our platform.
Clean on Demand is a Singapore-based housekeeping and cleaning service platform that allows customers to book services through our website or mobile application.
Booking is simple: choose your service type, enter your details, and pay securely online — as a guest or as a registered account holder. Guests can also manage their bookings without signing in.
Clean on Demand operates through an online platform and mobile application .
Customers can book services conveniently, review service details, manage appointments, make payments securely, and receive booking confirmation online.
Our operations are managed internally for better tracking and service follow-up.
Clean on Demand gives customers a convenient and transparent way to book housekeeping and cleaning services.
Customers can review options, check pricing before confirmation, choose appointments, pay securely, and receive confirmation after booking.
You can create an account through our website or mobile application.
If you prefer, you may also continue as a Guest during your first booking and register later.
Yes . Clean on Demand operates with an in-house housekeeping team.
Our housekeepers are trained under Clean on Demand standards before being assigned to customer bookings.
We also have a part-time housekeeping programme where Clean on Demand trains part-time housekeepers before being assigned to jobs.
Clean on Demand's office and customer support hours are Monday to Sunday, 9:00 AM – 6:00 PM.
You can reach us by phone, WhatsApp, or email during these hours. Actual booking slot availability is confirmed during the booking process.
Yes. Clean on Demand is operated by XLEAN PTE. LTD. (UEN: 201904184C) , formerly registered as Facility Management Pte. Ltd.
Our NEA Licence (No. NEA241131/4184C/C3/R01) was issued under our previous company name and is currently being updated with NEA to reflect our new name.
Yes. Cancellations or rescheduling requests made more than 24 hours before the scheduled appointment time can be made free of charge and are generally eligible for a full refund where applicable, subject to payment gateway and administrative processing conditions.
Cancellations made within 24 hours of the scheduled appointment time are subject to a flat 50% cancellation fee , and the customer will generally be eligible for a 50% refund of the booking amount.
This fee does not vary depending on how close to the appointment time the cancellation is made, as manpower planning, transport, collection/delivery arrangements, and operational preparation may already have been made.
Rescheduling requests made within 24 hours may also be subject to the same 50% fee; however, these are reviewed case by case depending on availability and the extent of operational preparation already undertaken, since rescheduling means the service will still take place, just at a different time.
You can change or cancel your appointment through the Clean on Demand mobile application, up until a housekeeper has been assigned to your booking.
Once a housekeeper is on the way or has arrived, please contact us by phone or WhatsApp at +65 8251 5555 for further assistance.
The 24-hour cancellation fee policy described above still applies regardless of assignment status.
Please note that customer no-shows, failed access , or late access are handled on a case-by-case basis and are not automatically eligible for a 50% refund — where a housekeeper has already been assigned, travelled, or arrived, the booking may be partially or fully forfeited. This applies to cleaning, collection, and delivery appointments.
You can book through the Clean on Demand website, mobile application, WhatsApp, phone call, or other approved booking channels.
For online booking, select your service, enter your location, choose your appointment, review the details, and complete payment securely.
You can create an account through the Clean on Demand website or mobile application.
You may register during your first booking. After a successful booking, you will receive a confirmation email.
Yes. After a successful booking, you will receive a confirmation email.
Our team may also contact you if we need to confirm service details, address information, appointment details, collection/delivery details, or special instructions.
Yes. You can choose your preferred appointment date and time during booking.
All appointments are subject to availability. We recommend booking early, especially for weekend slots, moving in/out cleaning, curtain cleaning, and larger jobs.
Please provide the required booking details , including service type, address, preferred date and time, contact details, property or item details, and any special requests.
For selected services, photos or videos may be requested to help us provide the correct advice or quotation.
No. If your email address is already linked to a registered account , you will not be able to make a new booking as a Guest using that same email.
Please log in to your registered account to continue.
If you have an existing pending or unpaid booking, you will need to complete payment for that booking before making a new one.
This helps us avoid duplicate or conflicting bookings under the same email address.
Clean on Demand provides services islandwide across Singapore , including Sentosa and Tuas .
Additional arrangements may be required depending on location access, parking, building rules, security clearance, service type, and appointment availability.
Collection and delivery are available for selected off-site services such as curtain cleaning.
You can apply through the Clean on Demand mobile application under ' Become a Housekeeper .'
The application process includes three steps: Basic Information, Address Information, and Document Submission.
Successful applicants join Clean on Demand's in-house housekeeping team directly — we do not engage third-party or agency staff.
Yes. Cleaning tools and supplies are not included by default, so you will generally need to provide your own.
If you'd prefer not to, you can add 'Cleaning Supplies and Tools' as a paid add-on during booking, and our housekeeper will bring what's needed instead.
Yes.
2-day service is 1.5× standard rate
Next-day service is 2× standard rate
3-hour express is 3× standard rate for selected items only.
Please WhatsApp us to check availability before booking.
Please inform us before booking.
Additional charges may apply because extra-high curtains may require special handling, additional manpower, more time, or different dismantling and installation arrangements.
Yes. For online bookings, payment is required to confirm your appointment and is generally collected securely during the booking process, before the service takes place.
This helps secure your slot and allows us to arrange your assigned housekeeper or housekeeping team.
For bookings made by phone or WhatsApp , our team may advise on payment arrangements separately.
For curtain cleaning , the minimum order is SGD $100.
For other services , the applicable price, minimum booking requirement, and add-ons will be shown during the booking process before payment confirmation.
Clean on Demand may accept online payment, PayNow, bank transfer, Stripe, or other payment methods advised during booking.
For selected services or express requests, our team may advise the payment method separately.
No. Clean on Demand aims to keep pricing clear and transparent — the applicable price, service details, and add-ons will be shown during booking or provided through quotation before confirmation.
Additional charges may apply for extra requests, special conditions, urgent service, difficult access, or work outside the original booking scope, but these are not hidden fees — they reflect changes to the original scope of work.
Collection and delivery are free for curtain cleaning orders.
For other services, arrangements are confirmed during booking.
Turnaround time applies only to off-site services such as curtain cleaning, where items are collected, cleaned, and returned.
Standard Service: 3 days.
2-Day Service: 1.5× standard rate.
Next-Day Service: 2× standard rate.
3-Hour Express Service: 3× standard rate (selected items only, subject to availability).
On-site cleaning services (such as standard cleaning, sofa cleaning, and other in-home services) are completed during the scheduled appointment and do not have a turnaround time.
You can review the service scope during the booking process before confirming your order. Each service may have different inclusions, exclusions, duration, and add-on options.
Please check the selected service details carefully before payment.
Yes . You may request additional services during the service session.
However, additional services are subject to time, housekeeper availability, equipment availability, and approval from our operations team. Additional charges may apply.
Service issues must be reported within 12 hours after service completion.
Requests submitted after 12 hours may not be eligible for review.
If we have not delivered what was agreed under the confirmed service scope, we may arrange a suitable resolution after reviewing the issue.
Depending on the case, the resolution may include a partial reclean, another service arrangement, service credit, rescheduling, or another appropriate action.
Yes. Clean on Demand provides office cleaning services for offices of all sizes, tailored to your business needs.
As every business space may have different requirements, please write to us at hello@cleanondemand.com or submit an enquiry form so our team can review your office cleaning needs.
For booking help, appointment changes, collection, delivery, or service support, you can use the Clean on Demand mobile application.
You may also contact us by phone or WhatsApp at +65 8251 5555. For email enquiries, please contact hello@cleanondemand.com.