Effective Date:01 / 01 / 2026
At Clean On Demand, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and cleaning services. By accessing or using our services, you accept the practices described in this policy.
We collect information you provide directly to us and data automatically collected through your use of our services:
a. Personal Information You Provide
Name, phone number, email address, service address, billing address.
Payment information (e.g., credit/debit card or digital wallet information — processed via secure third-party providers).
Other information you choose to submit (e.g., feedback, reviews).
b. Service and Usage Information
Booking details (service type, date, service history).
Platform usage data, such as device type, IP address, and app interaction data.
c. Location Information
With your permission, we may collect your device’s approximate location to help deliver services efficiently.
We use your data for:
a. Service Delivery
To facilitate cleaning bookings, schedule appointments, communicate service updates, and manage your account.
b. Payment Processing
To process and confirm payments securely.
c. Customer Support
To respond to inquiries, resolve issues, and improve your experience.
d. Improvement and Personalization
To enhance our services, tailor offerings, and analyze usage trends.
e. Communication & Marketing
With your consent, we may send service updates, promotions, and newsletters. You may opt out at any time.
We may share your information in limited ways:
a. Service Partners
Service providers who assist with payments, customer support, analytics, and marketing.
b. Legal and Safety Enforcement
If required to comply with laws, protect rights, or respond to valid legal requests.
c. Business Transfers
In connection with a merger, acquisition, or sale of assets (with notice to users).
We retain your personal data only as long as necessary to:
Provide services you request.
Comply with legal requirements.
Resolve disputes and enforce agreements.
Depending on your jurisdiction, you may have rights including:
Access or correct your personal information.
Request deletion or restriction of processing.
Object to or opt out of marketing communications.
Request transfer of your data.
To exercise these rights, contact us using the details in Section 10 below.
Our services are not intended for anyone under 18. We do not knowingly collect information from minors.
We and our partners use cookies, pixels, and similar technologies to:
Understand how you use our services.
Remember preferences.
Improve functionality.
You may manage or disable cookies through your browser settings (though some features may not function fully if you do).
We implement reasonable administrative, technical, and physical measures to protect your personal data against loss, theft, unauthorized access, and alteration. These include encryption in transit and secure storage practices.
If you are located outside Singapore, your information may be transferred to and processed in Singapore or other countries where our service providers operate. We ensure appropriate safeguards are in place.
We may update this Privacy Policy to reflect changes in our business or legal obligations. The updated version will be posted here with an updated effective date.
If you have questions about this policy, data requests, or privacy concerns, please contact:
Clean On Demand is wholly managed and operated by Facility Management Pte. Ltd.
📍 301 Boon Keng Road #01-05 Singapore 339779
📧 hello@cleanondemand.com
📞 +65 8251 5555