Clean On Demand - Privacy Policy
Effective Date: 1 January 2018
At Clean On Demand, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile app and cleaning services. By accessing or using our services, you consent to the practices described in this policy.
1. Information We Collect:
1.1. Personal Information: When you use our services, we may collect personal information, including but not limited to your name, contact information (phone number and email address), billing information, and address.
1.2. Service Data: We collect information related to your bookings, preferences, and service history.
1.3. Payment Information: If you make payments through our app, we may collect payment information, such as credit/debit card details or digital wallet information.
2. How We Use Your Information:
2.1. Service Delivery: We use your personal information to provide cleaning services, manage bookings, and communicate with you regarding service updates and appointments.
2.2. Payment Processing: Your payment information is used to process payments for our services securely.
2.3. Customer Support: We may use your information to respond to your inquiries, address concerns, and provide customer support.
2.4. Marketing and Promotions: With your consent, we may send you promotional and marketing materials about our services, special offers, and updates. You can opt-out of these communications at any time.
3. Disclosure of Information:
3.1. Service Providers:We may share your information with third-party service providers who assist us in delivering our services, including payment processing, customer support, and marketing.
3.2. Legal Requirements:We may disclose your information if required by law or in response to a legal request, including government authorities and law enforcement agencies.
4. Data Security:
4.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments.
5. Data Retention:
5.1. We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights:
6.1. You have the right to access, correct, update, or delete your personal information. You can do so by contacting us through the information provided below.
6.2. You have the right to opt-out of marketing communications at any time.
7. Children's Privacy:
7.1. Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain information from minors.
8. Changes to this Privacy Policy:
8.1. We may update this Privacy Policy from time to time. Any changes will be posted on our website and app with the effective date.
9. Contact Us:
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Clean on Demand
info@clean.sg
We take your privacy seriously and are committed to addressing any concerns promptly.
By using Clean On Demand's services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
