Clean On Demand - Terms and Conditions
Please read these Terms and Conditions carefully before using Clean On Demand's on-demand cleaning services. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our services.
1. Service Description:
Clean On Demand provides professional cleaning services for residential and commercial spaces in Singapore. Our services include, but are not limited to, residential cleaning, office cleaning, deep cleaning, renovation cleaning, post-tenancy cleaning, disinfection, curtain cleaning, and kitchen appliances cleaning.
2. Booking and Payments:
2.1. Customers can book our cleaning services through our mobile app during our operating hours: Monday to Sunday, 9 AM - 6 PM.
2.2. Payment for services must be made in advance through the mobile app. We accept various payment methods, including credit/debit cards and digital wallets.
3. Service Quality:
3.1. Clean On Demand is committed to providing exceptional cleaning services. Our professional cleaners are trained, trusted, and insured.
3.2. We offer a 100% satisfaction guarantee. If you are not satisfied with our service, please notify us within 24 hours of the cleaning. We will schedule a follow-up cleaning at no additional cost to you.
4. Cancellations and Rescheduling:
4.1. Customers can cancel or reschedule a booking up to 24 hours before the scheduled cleaning time without incurring any charges.
4.2. Cancellations or rescheduling within 24 hours of the scheduled cleaning time may be subject to a cancellation fee.
5. Access to Premises:
5.1. Customers must provide access to the premises for our cleaners at the scheduled time.
5.2. If access is denied or delayed, resulting in a delay or inability to provide the service, additional charges may apply.
6. Liability:
6.1. Clean On Demand shall not be liable for any damage or loss of items or property in the customer's premises during the cleaning process.
6.2. We are not responsible for any pre-existing damage or issues in the premises that may become apparent during or after the cleaning.
7. Health and Safety:
7.1. Customers are responsible for ensuring the safety of our cleaners while they are on the premises.
7.2. If any member of the household or office is ill or has been exposed to contagious diseases, we must be informed in advance to take necessary precautions.
8. Privacy and Data Protection:
8.1. We collect and store customer data for the purpose of providing our services. We respect your privacy and adhere to all applicable data protection laws. Please refer to our Privacy Policy for more information.
9. Termination of Service:
9.1. Clean On Demand reserves the right to refuse or terminate service to any customer for reasons including but not limited to abusive behavior, unsafe conditions, or non-payment.
10. Changes to Terms:
10.1. Clean On Demand may update or modify these terms and conditions at any time. It is the customer's responsibility to review these terms periodically for changes.
11. Contact Information:
For any questions or concerns regarding these terms and conditions, please contact Clean On Demand at info@clean.sg
By using Clean On Demand's services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
