Terms & Conditions

Terms & Conditions

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Clean On Demand - Terms and Conditions

Please read these Terms and Conditions carefully before using Clean On Demand's on-demand cleaning services. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our services.

1. Service Description:
Clean On Demand provides professional cleaning services for residential and commercial spaces in Singapore. Our services include, but are not limited to:
  • Residential Cleaning: This includes general cleaning tasks such as dusting, vacuuming, mopping, and cleaning bathrooms and kitchens.
  • Office Cleaning: Tailored cleaning solutions for offices and commercial spaces, including common areas, workstations, and restrooms.
  • Deep Cleaning: A thorough cleaning of your space, including hard-to-reach areas, detailed cleaning of kitchen appliances, and sanitization of bathrooms.
  • Renovation Cleaning: Post-renovation cleaning to remove dust, debris, and construction residue.
  • Post-Tenancy Cleaning: Comprehensive cleaning for move-outs, ensuring the property is spotless for the next tenant.
  • Disinfection: Specialized cleaning and disinfection services to eliminate germs and bacteria.
  • Curtain Cleaning: Professional cleaning of curtains, including removal, cleaning, and re-hanging. (See Section 12 for specific terms related to curtain cleaning.)
  • Kitchen Appliances Cleaning: Detailed cleaning of ovens, refrigerators, microwaves, and other kitchen appliances.
2. Booking and Payments:
2.1. Customers can book our cleaning services through our mobile app during our operating hours:
Monday to Sunday, 9 AM - 6 PM (Singapore Standard Time).
2.2. Payment for services must be made in advance through the mobile app.
We accept various payment methods, including credit/debit cards and digital wallets, in Singapore Dollars (SGD).
2.3. If your initial payment fails, we will notify you and attempt to process the payment again. If the payment remains unsuccessful, your booking may be canceled.
2.4. Our pricing is based on booking cleaning services. We will charge depends of booking cleaning services (SGD applies to all bookings). You will receive a price quote before confirming your booking. Goods and Services Tax (GST) is included in all prices.

3. Service Quality:
3.1. Clean On Demand is committed to providing exceptional cleaning services. Our professional cleaners are trained, trusted, and insured in accordance with Singaporean labor laws.
3.2. We offer a 100% satisfaction guarantee. If you are not satisfied with our service, please notify us within 24 hours of the cleaning completion by contacting +65 8251 5555 with supporting evidence like videos and photos. We will schedule a follow-up cleaning of the unsatisfactory areas at no additional cost to you.

4. Cancellations and Rescheduling:
4.1. Customers can cancel or reschedule a booking up to 24 hours before the scheduled cleaning time without incurring any charges.
4.2. Cancellations or rescheduling made within 24 hours of the scheduled cleaning time may be subject to a cancellation fee of 50%.
4.3. We understand that unforeseen circumstances may arise. Please contact us as soon as possible if you need to cancel or reschedule due to an emergency. We will assess such requests on a case-by-case basis.

5. Access to Premises:
5.1. Customers must provide access to the premises for our cleaners at the scheduled time.
5.2. "Denied or delayed access" includes, but is not limited to, the customer not being present to grant access, locked premises, or significant delays in providing access.
5.3. If access is denied or delayed, resulting in a delay or inability to provide the service, additional charges may apply. These charges will be calculated based on how many hours the customer late.
5.4. If you will not be present, please make arrangements for key handover prior to the scheduled cleaning time.

6. Liability:
6.1. Clean On Demand shall not be liable for any damage or loss of items or property in the customer's premises during the cleaning process, except for damage caused by the negligence of our cleaners.
6.2. We are not responsible for any pre-existing damage, wear and tear, or issues in the premises that may become apparent during or after the cleaning.
6.3. We strongly recommend that customers secure valuable, fragile, or irreplaceable items before the cleaning service commences. We are not liable for damage to such items unless caused by our negligence.
6.4. Our liability for any loss or damage arising out of or in connection with our services shall be limited to fixed monetary cap. This limitation does not apply to any liability we may have for death or personal injury resulting from our negligence.

7. Health and Safety:
7.1. Customers are responsible for ensuring the safety of our cleaners while they are on the premises. This includes:
  • Ensuring a safe working environment free from hazards.
  • Securing pets that may pose a risk to our cleaners.
Informing us of any potentially dangerous conditions in the premises.
7.2. If any member of the household or office is ill or has been exposed to contagious diseases, we must be informed in advance. We may reschedule the service or take other necessary precautions, such as requiring the use of personal protective equipment by our cleaners, in compliance with guidelines from the Singapore Ministry of Health.

8. Privacy and Data Protection:
8.1. We collect and store customer data for the purpose of providing our services. We respect your privacy and adhere to the Personal Data Protection Act (PDPA) of Singapore. Please refer to our Privacy Policy for more information.

9. Termination of Service:
9.1. Clean On Demand reserves the right to refuse or terminate service to any customer for reasons including but not limited to abusive behavior, unsafe conditions, or non-payment.
9.2. We will notify you via WhatsApp, email, or our app if we need to terminate our services.

10. Changes to Terms:
10.1. Clean On Demand may update or modify these terms and conditions at any time. We will notify you of any material changes via WhatsApp, email, or our app. It is the customer's responsibility to review these terms periodically for changes.

11. Governing Law and Dispute Resolution:
11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.
11.2. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Act (Cap. 10) of Singapore.

12. Curtain Cleaning Services:
12.1. Curtain cleaning service is deemed to have commenced once our team has collected the curtains from your premises.
12.2. Cancellation after collection is not permitted. Any deposit paid will be forfeited.
12.3. Fabric Risks & Limitations
While we exercise utmost care and precaution, curtain fabrics are subject to their own natural limitations. The following risks may occur and are considered outside of our liability:
  • Blackout curtain linings may experience colour distortion, sticking, or tearing after cleaning, especially in areas exposed to sunlight, frequent movement, or friction.
  • Shrinkage may occur, as some fabrics are not pre-shrunk during manufacturing. The extent of shrinkage cannot be predicted.
  • Silk or delicate fabrics may weaken over time and are prone to tearing during or after cleaning.
  • Synthetic leather / coated fabrics may show bubbling or delamination due to their interlinings.
Clean On Demand shall not be liable for discolouration, fading, or damage arising from pre-existing wear, weak fabric condition, manufacturing defects, or improper care history.
12.4. Stains & Results
We do not guarantee complete stain removal. Some stains may be permanent due to fabric type, stain age, or chemical composition.
Any attempts to remove stains are done at the customer’s own risk and may result in shrinkage, tearing, or colour changes.
(Please refer example of stains: https://cleanondemand.com/blog/curtain-cleaning-in-singapore-why-some-stains-just-wont-come-off)
12.5. Customer Responsibility
Customers must ensure:
  • Items are accurately counted before handover. Our recorded count will be deemed final.
  • All detachable accessories, hooks, or ornaments are removed before collection. We are not responsible for damage or loss of such items.
  • Items are inspected upon return. Any issues must be reported immediately upon delivery or within 24 hours with photos/videos. Claims made later will not be accepted.
12.6. Liability & Compensation
Clean On Demand’s liability for loss or damage is strictly limited to the lower of:
  • S$180, OR
  • 10 times the cleaning fee of the affected item,
  • and shall be compensated in the form of service credits or vouchers only.
Compensation (if any) will be based on the depreciated value of the item, taking into account age, usage, and condition.
Items that are compensated for (partially or fully damaged) must be surrendered to Clean On Demand upon settlement.
12.7. Unclaimed Items
Curtains not collected within 2 weeks of notification will be considered abandoned. Clean On Demand reserves the right to dispose of such items without liability for any loss, damage, or mould caused by extended storage.
12.8. Home Delivery & Collection
Curtain collection and delivery will be scheduled on a first-come-first-serve basis, with a 2-hour window allowance to account for traffic or unforeseen delays.
Customers must ensure that someone is available at the scheduled collection/delivery address.
  • If access is denied, delayed, or the customer is unreachable, a no-show fee of S$50 will apply.
  • This fee must be settled before the next service is scheduled.
  • 7.3. Cancellations or rescheduling must be made at least 24 hours in advance via WhatsApp at +65 8251 5555.
  • Changes made within 24 hours may incur a 50% cancellation fee of the booked curtain service.
12.9. Pricing & Payment
Curtain cleaning fees will follow the official Clean On Demand price list or formal quotation provided at booking.
Prices are inclusive of GST (where applicable) and subject to change without prior notice. The final rate is confirmed at the time of booking.
Payment is to be made in full, in advance, via our mobile app or approved payment channels.
Upon collection of curtains, the customer is deemed to have accepted and agreed to the invoiced amount.
Additional charges may apply in special circumstances, including but not limited to:
  • Stains requiring advanced treatment
  • Oversized or unusually heavy curtains
  • Additional trips for collection or delivery due to customer unavailability
Summary:
Curtain cleaning is subject to natural risks such as shrinkage, fading, or fabric damage beyond our control. By using our curtain cleaning service, you acknowledge these risks and agree that Clean On Demand’s liability is limited as set out above.

13. Contact Information:
For any questions or concerns regarding these terms and conditions, please contact Clean On Demand at hello@cleanondemand.com.
 
By using Clean On Demand's services, you acknowledge that you have read, understood, and agreed to these terms and conditions.