Version: 1.0
Effective Date: 14 September 2026
Last Updated: 14 September 2026
At Clean on Demand, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, booking platform, customer support channels, and services — whether you access our services as a Guest or as a Registered User. Clean on Demand is operated by XLEAN PTE. LTD. (formerly Facility Management Pte. Ltd.), UEN: 201904184C. NEA Licence No.: NEA261189/4184C/C2/N02, currently pending name update with NEA.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
This applies whether you make a booking as a Guest or as a Registered User. It may include: name, phone number, email address, service address, billing details, booking details, payment-related information processed through secure third-party payment providers, photos or videos you choose to provide, feedback, reviews, and customer support communications.
Service type, booking date and time, service history, collection/delivery details, appointment changes, special instructions, and customer support records.
Device type, operating system, IP address, app interaction data, website usage data, browser information, cookies, and similar tracking technologies.
With your permission, we may collect approximate location information from your device to support booking, service delivery, collection/delivery arrangements, and operational coordination.
As Clean on Demand operates with an in-house housekeeping team, we also collect information relating to our housekeepers as part of their engagement with the Company, including: full name, contact number, email address, identification and verification details, document verification records, onboarding and training records, work schedule and attendance records, customer service ratings and feedback, and location information collected during active job assignments for service coordination and quality assurance purposes. Where applicable and permitted by law, we may also collect information relating to background checks, reference checks, work authorisation, and medical clearance as part of the onboarding or employment process. This information is handled in accordance with our internal employment and data protection policies, in addition to this Privacy Policy where applicable.
To process bookings, assign housekeepers, schedule appointments, manage collection and delivery, communicate updates, and coordinate service fulfilment.
To assign and manage job requests, monitor service performance and quality, administer compensation in accordance with individual employment or engagement arrangements, manage onboarding and training, and ensure operational safety and integrity.
To process payments securely, manage refunds where applicable, and prevent fraud.
To respond to enquiries, handle complaints, manage appointment changes, resolve disputes, and improve customer experience.
To analyse usage trends, improve platform functionality, improve operational planning, and enhance user experience.
With your consent where required, we may send service updates, promotions, reminders, and marketing messages. You may opt out of marketing communications where applicable.
We may share information with trusted third-party providers who assist with payment processing, technology infrastructure, customer support systems, and analytics.
We may share limited information internally with assigned housekeepers or operations team members to facilitate service delivery, including customer name, service address, appointment time, service type, access instructions, and relevant service notes. Housekeepers are expected to use customer information only for service-related purposes.
When required to comply with applicable laws, regulations, legal processes, or government requests.
In connection with mergers, acquisitions, or sale of assets, where user data may be transferred with prior notice.
We do not sell personal information to advertisers.
We retain personal data only for as long as necessary to provide services, maintain booking records, comply with legal obligations, resolve disputes, enforce agreements, and improve operations. When no longer required, data may be securely deleted, anonymised, or archived in accordance with applicable requirements.
We may use cookies, pixels, SDKs, and similar technologies across our website and mobile application to support login and booking functions, store preferences, improve website and app performance, analyse traffic and usage trends, and support marketing and campaign measurement where applicable. You may control or disable cookies through your browser or device settings. Some features may not function properly if cookies are disabled.
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you access our services from outside Singapore, or if our technology providers process data outside Singapore, your data may be transferred to and processed in other jurisdictions. Where applicable, we will take reasonable steps to ensure appropriate safeguards are in place.
Depending on applicable law, you may have rights to access your personal data, correct inaccurate data, withdraw consent where applicable, request deletion where permitted, and opt out of marketing communications. To exercise these rights, contact us at hello@cleanondemand.com.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Any changes will be posted on our website or mobile application with an updated effective date. Continued use of our services after the update constitutes acceptance of the revised Privacy Policy.
Clean on Demand is operated by XLEAN PTE. LTD. (formerly Facility Management Pte. Ltd.), UEN: 201904184C.
NEA Licence No.: NEA261189/4184C/C2/N02 (pending name update with NEA).
301 Boon Keng Road, #01-05, Extra Space Boon Keng, Singapore 339779
Email: hello@cleanondemand.com
Phone / WhatsApp : +65 8251 5555
By using our website, mobile application, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.